• Permanent
  • London

ISS Facility Services

Job details

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Job type

  • Permanent



Full job description



Contract: Banking

Location: London

Hours of work: 40

Contract Type: Permanent

The Corporate Receptionist role demands a highly motivated team member dedicated to delivering exceptional performance and maintaining a continuous development mindset in service delivery.
Job Description

Key responsibilities include providing a world-class, client-facing front-of-house service, efficiently managing all front-of-house operations, and proactively handling visitor management, meeting rooms, cloakroom, and event management duties according to BNP Paribas service standards.

With a focus on delivering five-star service for conference bookings and switchboard operations, the Corporate Receptionist ensures professionalism and efficiency in all interactions.

Additionally, they uphold a commitment to providing professional, customer-focused, and consistent service for all inquiries, adhering to client service level agreements while serving as an ambassador of ISS Front of House.

Key Responsibilities

    • Working on various areas of the Client Services operation that includes Reception, Meeting Rooms management, Cloakroom and Event Management, Client dining floor, Conference Bookings & Switchboard

    • To ensure the smooth operation of the client site in conjunction with the other onsite team members, leaders and manager

    • To ensure that all clients and visitors requests and enquiries are fulfilled and exceed expectations

    • To ensure that all Client site procedures and standards are met

    • To develop and maintain excellent relations with Client Management

    • To maintain five-stars standards

    • To assist in the training of where necessary other Client Service and Network Team Members

Professional and Personal Competencies/Qualifications

    • GCSE Math and English or equivalent

    • A minimum of 6 months’ previous experience working in a customer service environment

    • Microsoft Outlook, Word / Excel to intermediate level

    • High degree of accuracy

    • Excellent communication skills

    • Good time management

    • Customer service skills

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do – https://www.uk.issworld.com/



To apply for this job please visit iss.appellia.com.