• Full Time
  • Part Time
  • Permanent
  • London
  • 26,325 - 32,465 £ / Year

Building Digital UK (BDUK)

Profile insights

Here’s how the job qualifications align with your profile.


  • Microsoft Excel
  • Analysis skills
  • Administrative experience
Do you have experience in Microsoft Excel?

Job details

Here’s how the job details align with your profile.


  • £26,325 – £32,465 a year

Job type

  • Permanent
  • Part-time
  • Full-time




Pulled from the full job description
  • Childcare
  • Company pension

Full job description


Reference number



£26,325 – £32,465
National: £26,325-£28,070, London: £30,050-£32,465

Job grade

Executive Officer

Contract type


Type of role

Risk Management

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available




About the job


Things you need to know

Apply and further information


Belfast, Cardiff, Darlington, Edinburgh, London, Manchester

About the job

Job summary

The Risk, Compliance & Governance function is responsible for ensuring that BDUK is compliant with all relevant legislation, policies and regulations, and managing a compliance strategy which supports the achievement of BDUK’s overarching objectives. This includes both compliance activities related to the execution of external BDUK interventions (e.g. compliance with State Aid regulations) as well as overarching oversight of internal assurance activities (e.g. compliance with employment legislation), aligned with wider DCMS / government processes. The function is also responsible for ensuring that BDUK is not subject to any fraudulent activity.

As a Compliance Officer you will be a first point of contact for potential compliance issues. Providing support in instances where exceptions arise during the lifecycle of BDUK programmes. This could involve responding to queries, escalating issues, and investigating anomalies. You will need to be able to proactively manage a caseload of queries/ issues, be able to support the efficient delivery and operation of the voucher scheme, and have the ability to solve problems in a logical and consistent way.

Job description

  • Responsible for managing referrals received regarding potential supplier non-compliance and suspected fraud.
  • Use scheme data to scrutinize anomalies and draw sound conclusions on the source of an issue.
  • Engage with key internal and external stakeholders that raise exceptions (e.g. suppliers / local bodies), providing a point of contact within BDUK throughout the end-to-end query and exception process.
  • Presenting recommendations with evidence on regular basis to the team.
  • Managing data entry and record keeping of all new reports of non-compliance activities.
  • Providing compliance advice to suppliers and BDUK colleagues where such instances arise.
  • Efficiently manage a workstack of exception and queries, taking into accountpriorities and relevant SLAs/KPIs.
  • Escalate and proactively monitor the resolution of issues according to BDUK processes and policies.
  • Build and maintain relationships with suppliers and BDUK colleagues in order tofoster productive working relationships and the effective resolution of issues.
  • Contribute to the efficient and effective operation of the scheme by working proactively with the Compliance Investigations Lead to continuously improve service delivery, taking advantage of opportunities such as process improvement and automation where relevant.

Person specification

Successful Candidates must be able to demonstrate the following qualifications, skills & experience:

  • Exceptional written communication skills.
  • Good organisational ability, administrative and analytical skills.
  • A collaborative approach to working with others and strong interpersonal skills.
  • A proactive approach to managing workload.
  • Excellent record keeping skills and attention to detail.
  • Experience of operating in a fast-paced delivery environment.
  • The ability to work methodically and consistently through a workstack.
  • Proven ability to establish relationships with a range of stakeholders to support the delivery of business outcomes.
  • A commitment to team working and support for continuous improvement both in individual work areas and across the team.

Desirable criteria:

  • Experience of case management.
  • Understanding of Fraud and/or Non-Compliance.
  • Knowledge of Google sheets and Excel.
  • Experience of interpreting legislation.


We’ll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Delivering at Pace
  • Communicating and Influencing


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Please submit your CV, supporting statement (maximum 500 words), and 250 words on the behaviours stated below by 23:55 on 27/05/2023 via
the CS Jobs portal.

Your CV should set out your career history, with key responsibilities and achievements.

Your Supporting Statement (max.500 words) should explain how your personal skills, qualities and experience make you a suitable candidate for the role.

250 words on the following behaviours:

Making Effective Decisions, Delivering at Pace, and Communicating & Influencing.

Applications will be reviewed by a panel who will look at the Skills and Experience provided in the submitted CVs and Supporting Statements. Please note, your application must provide evidence of the skills & experience outlined in the key criteria to be progressed to the next stage.

Should a large number of applications be received, an initial sift may be conducted using the personal statement. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Candidates successful at the review stage may be invited to attend a first stage interview/assessment.

During the interview process, candidates may be asked to provide further evidence of their skills and experience. Interviews may also include a presentation exercise. The interview will be a blended assessment consisting of a series of questions against the Civil Service Success Profiles Behaviours and Strengths.

The following behaviours will be tested at application and interview: Making Effective Decisions, Delivering at Pace, and Communicating & Influencing.

For indicative sift and interview dates please refer to the attached Candidate Information Pack.

Interviews will take place remotely via Google Hangout video call. Successful applicants will join the department through our remote onboarding process.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

The expectation within BDUK is that staff will normally remain in post for a minimum of 12 months for band C, 18 months for band B and 24 months for band A/AU and will not apply for BDUK roles on level transfer during that time.

BDUK has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the candidate information pack.


This role can be based in London, Belfast Cardiff, Darlington, Edinburgh or Manchester. The hub locations are displayed on the job advert. Not all hub locations yet have confirmed office space – successful applicants will be expected to work remotely until this becomes available.

Existing BDUK and DCMS staff who are currently based in London and are successful in gaining this role will be able to remain working from the London base.

Visa Sponsorship

Please take note that BDUK does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Any move to Building Digital UK from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

New entrants are expected to join on the minimum of the pay band.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service, Disclosure Scotland or Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

For further information on the Access NI confidential checking service telephone: the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or email accessni@ani.x.gsi.gov.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via bdukrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.


If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the ‘contact point for applicants’ section of the job advert.


Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

BDUK Recruitment Team
Email :


Recruitment team

Email :


Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact (recruitment.team@dcms.gov.uk) in the first instance.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at: https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/

To apply for this job please visit www.civilservicejobs.service.gov.uk.