• Full Time
  • London




Full job description

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever caring, our products and services are available in over 100 countries. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. The company is a constituent of the FTSE 100 Index (LSE: CTEC) and in 2021 revenues were over $2 billion. To learn more about Convatec, please visit http://www.convatecgroup.com 

This is a strategic role focusing on accelerating sales growth and developing customer relationships. A key element of the role will be the successful introduction of several new products to key customers.


The Infusion Specialist role covers acute and community. Its primary function is to accelerate the clinical and economic adoption of ConvaTec brands in the acute & community sector. Through sales activity at a senior level within Trusts, they should improve access to the ConvaTec range via the production of care pathways and guidelines and the inclusion of brands on formularies. Health Economic packages & sales collateral should be used to broaden funding for products in key therapeutic areas. Similarly to support the inclusion of brands on formularies in the Community where applicable.


Duties and Responsibilities

Delivery of agreed sales targets Fully understand account dynamics, priorities and key people Develop and deliver on strategic account management plans to increase product usage in focus accounts Lead sales and implementation activity in designated accounts developing project work plans with local account managers Maximise ConvaTec product access through formulary inclusion and guideline development Accelerate adoption of new technologies Develop flexible solutions for Trust/Community accounts to maximise implementation and adoption across the designated portfolio Produce and deliver business cases for Formulary listings Initiate audits to gather prevalence data where appropriate Identify, engage and maintain relationships with Key Opinion leaders, decision makers & new influential customers within the LHE Demonstrate excellent working knowledge of pc and software packages. Ability to input and produce spreadsheets supporting analysis of account performance. Can produce and adapt presentations Management of local expense budget for best ROI


Principal Contacts

  • Internal – Regional Business Managers, MSL, Account Managers, Other HDMs, Marketing, Finance, Medical Affairs
  • External – Clinical Nurse Specialists, Matrons, Hospital Directors, Consultant Leads, Functional Managers, Procurement, Meds Managers, Pharmaceutical CCG Leads


Travel Requirements

There is a large amount of travelling within the region daily. There may be monthly travel to national offices and occasional travel to other regions. Estimate up to 20 nights per year in hotels.


Person Profile Desirable:

  • Multi-role sales experience including direct selling, influencing and customer management.
  • Ability to show evidence of upper quartile sales performance on a consistent basis.
  • Ability to manipulate, analyse and interpret data from a variety of sources and through effective decision-making, planning and implementation delivering superior business results
  • Satisfactorily completed self managed projects
  • Able to set own objectives, develop comprehensive account plans and deliver business return
  • Ability to manage both long and short term business goals
  • High interpersonal skills to network within ConvaTec and large customer accounts
  • Excellent negotiation skills
  • Understanding of the structure, strategies and key priorities of the NHS and up-to-date NHS terminology
  • Experience of driving product access within the NHS (community or hospital) to drive demonstrable business growth
  • Experience working with a wide range of specialist and culturally diverse people, influencing them to get things done.
  • Delivers value-added business results within tight deadlines.
  • Understanding of financial accountability, budgets and resource planning
  • Multi functional team working and principles of organisational networking


Must have:

  • Ensures product access (formulary management, budget approval, product stocking and evaluation)
  • Understand how the structure and priorities of the NHS have implications for product access, and likely implications for their Region and managed accounts
  • Researches budget/formulary decision-makers, influences, processes and pathways
  • Supports the formulary/stocking process ensures: clinical customers receive support during product evaluation process, completes report writing, presentations and other necessary activities
  • Proactively seeks to improve product access; gaining trial and seeking to expand usage or formulary status
  • Develops objectives and tactics for managed accounts to drive business growth
  • Plans business to accounts effectively, allocating time and effort to activities that drive business growth
  • Self-motivated to achieve account goals over the longer term
  • Drives activities that increase customer awareness when product access has been successfully achieved
  • Keeps ConvaTec up-to-date with changes in product access status, and anticipates future activity
  • Builds a strong network of clinical and non-clinical customers
  • Demonstrates the ability to form strong relationships with clinical and non-clinical customers within managed accounts
  • Uncovers and clarifies specific customer needs related to the local healthcare environment;
  • Works proactively to identify and network with individuals
  • Uses strong relationships with clinical customers to drive referrals and introductions to non-clinical customers
  • Understands and maps influencers and decision makers
  • Comfortable developing strategies to reach “hard-to access” but important influencers/decision-making customersIdentifies opportunities for ConvaTec Complete service offerings and develops KOLs
  • Identifies opportunities where service offerings could meet the needs of clinical and non-clinical customers and lead to future sales growth
  • Communicates the benefits of service offerings to a range of clinical and non-clinical customers
  • Works with colleagues to advance and implement service offerings
  • Develops existing KOLs/advocates and proactively identifies and develops new KOLs/advocates


Working Conditions

Work environment is field based with frequent visits to NHS and private hospitals. There will be some requirement to work from home.


Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.

This is stepping outside of your comfort zone.

This is work that’ll move you.





Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.


Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.


Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.


Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View “Convatec Internal Career Site – Find Jobs”. Thank you!


To apply for this job please visit uk.indeed.com.