Qantas Airways Limited

Profile insights

Here’s how the job qualifications align with your profile.


  • Customer service
Do you have experience in Customer service?

Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Rotating roster
  • Shift work


Sydney NSW


Pulled from the full job description
  • On-the-job training
  • Parental leave
  • Salary packaging

Full job description

  • Amazing opportunity to work in our exclusive Qantas Lounges and showcase your exceptional customer service skills
  • Enjoy the challenge of working in a fast-paced, dynamic environment
  • Immediate access to generous Staff Travel benefits for you, your family and friends
  • Part-time and Full-time positions available located at Sydney International and Domestic Airport
Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.
In your new role as Qantas Club Customer Service Agent, you will provide exceptional customer service with an emphasis on creating a seamless, personalised and memorable experience. Our customers enjoy the comfort and luxury within the Lounges, so we aim to continuously create an atmosphere of relaxation and sophistication. You will play a vital role from welcoming and greeting customers with a warm and genuine smile to providing assistance and anticipating their needs while always ensuring the highest level of service is provided. We are looking for individuals who are not only passionate and engaging but also possess strong attention to detail and thrive in a fast-paced environment.
You’ll have:
  • Strong experience and background in a fast-paced customer service role, airline or similar related experience desirable
  • Proven ability to think quick on your feet and work under pressure
  • Genuine approach to a superior customer experience
  • Ability to effectively communicate with people from different backgrounds coupled with an inclusive mindset
  • Motivated and positive attitude
  • Teamwork skills with commitment to supporting and collaborating with colleagues
  • Organisational and time management skills and possess the ability to overcome challenges in a time critical environment
  • Ability to interpret and understand Airline specific systems
  • Exceptional standard of presentation
  • Punctuality and reliability
  • Ability to work a 7-day rotational roster, including public holidays and weekends
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.
Be a part of something special and play your part in the Qantas story – get in touch today!
Applications close 11:59pm Tuesday 25 June 2024.


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