NSW Trains

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  • Leadership
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Job details

Here’s how the job details align with your profile.


  • $111,096 – $128,726 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Day shift
  • Shift work
  • Public holidays


Haymarket NSW 2000

Full job description

Staff Resourcing Officer

Organisation/Entity: NSW Trains
Job category: Administration & Office Support
Job location: Haymarket, NSW, AU, 2000
Job reference number: 94299
Employment type: Permanent Full-Time
Salary range: $111096.0-$128726.0


You can influence outcomes and meet diverse challenges.

Every day will be different and you’ll thrive in the fast-paced environment that will see you embedded in our frontline, connecting with millions of people from across NSW.

In this role, you’ll:

Play a key role in planning and deploying crew strategically, including placement of standby and emergency relief crew, and return working arrangements for Crew from outer depots, with the aim of ensuring the most efficient and cost-effective coverage of the current daily roster.

In the case of disruptions, you would be required to identify risks and come up with a mitigation plan to ensure seamless and risk free operation minimising impacts on quality customer service delivery.

You communicate effectively with train crew and leadership to ensure optimum outcome and work towards creating an environment in which staff are encouraged to accept and initiate change. You have a continuous improvement mindset and are always critically analysing each procedure/step to generate opportunities for enhancing efficiency and effectiveness


Click here to view the role description.

About you

You have a good understanding or knowledge of the Regional network and are well versed with OpCrew (the rostering system) or willing to learn it. You have a good grasp on the rostering guidelines (DRWA, OBRAWA, EA, Stable Rostering Code workplace agreements, award terms and conditions, SMS Rostering guidelines, fatigue management) to be able to deliver Day of Operations rostering requirements. You are diligent, resourceful and a problem solver who possesses great attention to detail and leadership capabilities.

Any knowledge of the NSW Trains Network and services, including comprehensive operational knowledge of Train Crewing, On Board Crewing and NSW Trains policies and procedures, Awards and Operating Agreements and relevant legislation, e.g. Rail Safety Act, Transport Administration Act, and the Public Finance and Audit Act would set you up for success in this critical role.

You must be willing to commit to shift work 24 hours a day, 7 days a week, including weekends, nights and public holidays.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.


Join us


Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.


We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.


This is an in-person, on-site role.


What are you waiting for…? Connect with us. Apply now!


Applications close: 11:59pm Monday 17th June 2024.


For more information about this role, please contact TONI.MUIRHEAD@TRANSPORT.NSW.GOV.AU.


People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.


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To apply for this job please visit jobs.transport.nsw.gov.au.