NSW Trains

Job details

Here’s how the job details align with your profile.


  • $79,823 – $88,750 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Day shift
  • Shift work
  • Public holidays


Haymarket NSW 2000

Full job description

Staff Support Officer

Organisation/Entity: NSW Trains
Job category: Administration & Office Support
Job location: Haymarket, NSW, AU, 2000
Job reference number: 94298
Employment type: Permanent Full-Time
Salary range: $79823.0-$88750.0


You put people at the heart and take pride in the impact of your work.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you’ll:

Play a key role in providing support to crew and the Train Crew Operations. You will be responsible for attesting drivers and guards all staff on and off duty. You would be required to check that crew is fit for duty and have all the required equipment, which are fully functional or charged as needed, like the radios etc.

You will provide administrative assistance and support such as Crew timesheets, ensuring Train Crew receive correspondence such as circulars, Safety Critical Information, and monitor train crewing equipment. This role also involves accountability in regards to handling money and the safe transferring and receipting of the till to and from the crew.

You will focus on risk identification, mitigation or escalation whatever is essential to NSWT safety critical roles ensuring an enhanced standard across both safety and operational performance. You will maintain various essential records and ensure that everyone is across any amendments or roster alterations.


For more information on this position and business unit, view the role description.

About you

You are an autonomous operator who is consistently delivering efficiency and contributing to and supporting the objectives as an effective team member. You are diligent, possess great attention to detail and are well versed with records management. You are known for your values, promote and adhere to the Public Sector Values of Integrity, Trust, Service and Accountability, and the organisation’s Code of Conduct.
Any knowledge of the NSW TrainLink network and services, including basic operational knowledge of train crew policies and procedures, Awards, operating agreements and relevant parts of legislation would set you up for success in this critical role
You must be willing to commit to shift work 24 hours a day, 7 days a week, including weekends, nights and public holidays

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.


Join us


Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.


We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.


This is an in-person, on-site role.


What are you waiting for…? Connect with us. Apply now!


Applications close: 11:59pm Monday 17th June 2024.


For more information about this role, please contact TONI.MUIRHEAD@TRANSPORT.NSW.GOV.AU.


People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.


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Job Segment: Records Management, Records




To apply for this job please visit jobs.transport.nsw.gov.au.