Ticketing Operations Coordinator Arsenal Football Club Arsenal Football Club, N5 1BU, London, London N5

The Role

We are looking for a Ticketing Operations Coordinator to provide vital support to the processing, fulfilment and dispatch of approximately 300,000 tickets per year for both our Women’s and Men’s first team matches.

In this critical role within our club, you’ll take responsibility for a broad range of key duties including communicating with internal and external stakeholders and all of levels of memberships, while ensuring first class customer service is always provided.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Diligently manage a high-volume ticketing operation – you’ll expertly manage the processing, fulfilment and dispatch of a large volume of tickets for our home and away fixtures
• Proactively assist our supporters – you will accurately maintain and update all supporter information and assist with the daily management of their ticketing queries
• Passionately collaborate with our fellow clubs – you’ll communicate with opposition clubs to confirm home and away ticketing allocations and effectively manage the production of visiting team tickets
• Oversee staff ticketing – you will be actively responsible for ticketing for our staff and our Women’s and Men’s first team squads
• Ensure service level agreements are met – you’ll produce reports and schedule workflows to ensure we’re providing an exceptional service to all
• Expertly oversee all transactions – you will balance transactions processed on a daily basis and work closely with our Finance team to provide accurate reports
• Own the duplicate process – you’ll be responsible for the duplicate process for home and away tickets
• Support the annual season ticket renewal process – you will be a key player in our season ticket renewal process and handle applications and the seasonal relocation process of the family enclosure

What we are looking for

• Proven background in ticketing – you come with experience of working in a high-volume ticketing environment, with access control experience
• Customer first approach – you’re equipped with a customer centric mindset and driven to provide exceptional service
• Demonstrable experience within sports or entertainment – you’ve worked in either the sports or entertainment industries and are well versed in their ticketing nuances
• Best-in-class organisational skills – you’re proud of your multitasking and prioritisation skills
• Exceptional attention to detail – you possess the ability to process large volumes of requests in an efficient manner, without comprising on accuracy
• Courageous team player – you passionately collaborate with a wide range of colleagues and develop and maintain impactful relationships
• Excellent communicator – you’re able to communicate clearly and effectively with both colleagues and customers

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date: Please note, applications for this role will close on Thursday 16th May 2024